With customer attention span becoming shorter and shorter, e-commerce businesses and small online entrepreneurs alike are looking for creative and innovative ways to capture their audience more than ever.
Customer Evangelists – Referral Rusiness
Getting referral business and new customers, through recommendations by satisfied customers and clients, is a dream of most business owners and managers.
Google Customer Feedback Form for Ranking WebSites
As I was doing my regular (track orders) reports I’ve clicked through a URL to see our company’s Order Thank you page (the one customers see when they hit SUBMIT at the end of their order process).
Robo-selling Doesn’t Create A Customer Relationship
In a post earlier today, the usually-on-the-money Jim Berkowitz at the CRM Mastery blog had a post entitled “Turning Sales Into Science” that spotlighted a number of emerging technologies that are (according to Berkowtiz Inc.’s Alex Salkever) going to “launch your sales force into the future” and “turn a sales operation into a gleaming high-tech machine.”
IT and Help Desk Customer Satisfaction Surveys Drive Performance
IT and help desk customer satisfaction surveys provide information and insight for achieving breakthrough increases in IT and corporate effectiveness.
SEO – Does it Wreck the Customer Experience?
At the Chicago Search Engine Strategies conference held earlier this month, two themes were repeated in various ways by different panels of speakers that I felt were strong messages to keep in mind.
SEO Improves Customer Service
A group blog I write for on occassion is hosting a carnival of customer service and invited the group to contribute.This is a business blog directed towards small and medium sized businesses on issues ranging from legal considerations to SEO. The invite made me think about how SEO can affect a customer’s experience with a site and it’s brand.
How Not To Handle Customer Service Calls
I awoke this morning to a few inches of snow on the ground. Nothing unusual here in Colorado, but as it so happened the snow must have caused some problems in my internet connection.
The Secret To Building Good Customer Relationships
While it may be your first reaction to make new sales or pursue bigger clients, the truth of the matter is that you should be paying attention to your existing customers as well.
Building Your Customer List With a Newsletter
It is important to note a few points when writing your newsletter. Do not rush this and plan your publication well. Once you develop a really good newsletter you will have more chances of readers opening it and not unsubscribing.