Customer service: Company Culture Change
Customer service is an important aspect of any business. Without customers to purchase the business's products and services, the company…
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Tag: customer
Prime Your Customer List for a New Product
Are you going to introduce a new product or service to the market place? Do you want to know how…
Business Blogs And Customer Connectivity
Do you have a business blog? Do you have a goal in mind for what you'd like to accomplish with…
Superior Customer Service Management
"For many small- to medium-sized businesses, the key differentiator between their enterprises and those of large companies is their ability…
Voice Of The Customer And Focus Groups
The 'Voice of the customer' is a tool or process of gathering customer input about the proposed or existing services…
What is Your Asia Strategy for the Global Customer Base?
Something new happened in mid-2006 - five out of the top ten websites listed by Alexa (based on traffic for…
End of Deference and Rise of Customer Power
The Web empowers the customer more than it empowers the organization. This shift in power is only beginning to be…
IT Consultation: Qualifying a Customer
IT consultation projects start with a phone call and are followed by a meeting with prospects.
Turning Customer Service Inside Out!
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is…
Determine The Lifetime Value Of Your Customer
Determining a customer's lifetime value can reap big profits as you grow your business. However, if you are like just…
