Is The Customer Always Right?
In short, yes uhm well, no maybe sometimes? O.k., so you might have gathered by now that there is no…
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Tag: customer
How Not To Make Your Customer Hate You
Perhaps the best single guideline for web design is to ask yourself, "what do I like?" Seems an obvious concept,…
Making the Customer CEO
The key revolution of the Web is customer empowerment and engagement. The Web empowers the customer more than it empowers…
Choose Customer Words, Not Organization Words
An organizational structure that may work very well for your internal needs may not work at all well for your…
Customer Service on the Edge
Companies that listen to bloggers have a unique opportunity to improve their reputations and win converts to their business models.
Cost Deflection Out Customer Experience In!
Cost deflection strategies deteriorate customer loyalty.
Customer Referrals: Viral Marketing Goes Old School
Getting referral business and new customers, through recommendations by satisfied customers and clients, is a dream of most business owners…
Customer Service is a Class Act
Here's a question for you: What's the difference between great service and great services? Let me tell you a quick…
Consider Product Life Cycle & Customer Buying Habits
When you create advertising for small businesses, consider both the life cycle of your product or service along with customer…
No, Really. Put The Customer In Charge
Guy Kawasaki* cranks out a top-10 list on "The Art Of Customer Service." My favorite of the lot:
