Poor Customer Service Holding Back E-Commerce Sales
Earlier this month comScore released its Q2 retail e-commerce sales estimates, which indicated that US online retail spending dropped from…
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Tag: customer
Twitter Gaining Steam As Customer Service Platform
We have all heard about Twitter and Dell. A customer service coup of sorts that jacked up sales with a…
Tweeting for Customer Relationship Management
Salesforce.com has added Twitter support to its Service Cloud offering, which was released earlier in the year. Salesforce breaks down…
Twitter: A Real Time Pulse Of Customer Satisfaction
Sydney, Australia-based web developer Michael Air recounts how his “light bulb” moment about real time search came as he was…
eBay, eTrade, Priceline Bottom Of Customer Satisfaction Heap
For the first time in three years, overall customer satisfaction with e-commerce has fallen, ending steady growth over the same…
Microsoft Talks Up Vista Customer Satisfaction Trend
A lot of eyes may be fixed on Windows 7, but Microsoft hasn't given up on Vista just yet. An…
Amazon Offers Holiday Customer Review Team
Amazon.com has unveiled a "Holiday Customer Review Team" that consists of half a dozen of its most active reviewers.Amazon says…
Google Tops in Customer Satisfaction
Customer satisfaction with e-business Web sites has reached a new high, according to the University of Michigan's American Customer Satisfaction…
Google Needs Customer Service Brilliance Too
The problem with being a dominant company comes when one treats customer service as another expense.
Google Apps Catches Big Customer
Google Apps is something we don't hear about too often; compared to search, it simply doesn't come up. Google Apps…
