24 Ways to Get a Customer and Keep a Customer
Let's start with the bad news, and there's kind of a lot of it, before we move on the good…
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Tag: customer
Look at Things From a Customer’s Perspective
As an internet retailer, I have had to learn the hard way that our customers do not necessarily see our…
Amazon Adds Customer Video Reviews
Amazon.com has launched "Customer Video Reviews" which allows customers to use video to express and share their opinions about products…
Best Buy PR Smarts & ChargeCarte Customer Disservice
It’s been so long since I’ve done a Goofus and Gallant post that I’ll remind everyone we point to marketing…
Three Steps To Fix Google Customer Service
When it comes to taking care of customers, there are no mysteries; only the desire to invest in and support…
Customer Surveys – Do They Really Work?
I am behind reading my blogs and just caught up today with a great post from last week on grokdotcom…
Linkedin Calls Customer Delusional
It's fun being called delusional by customer service. Today, LinkedIn is trying to make me feel like I'm in that…
Are You Creating an Experience for the Customer?
While browsing websites for gift ideas, I am constantly seeing the awesome potential of multimedia. Now that there are multiple…
Customer Engagement and the Big Bucks
There’s a constant debate about the “best” way to earn online income, and the simple answer is that there is…
PR Should Have a Hand in Customer Service
I’ve had two customer service encounters today that have me pondering—again—the link between PR and customer service. If public relations…
