Online Customer Panels
Everyone knows about SurveyMonkey and Web analytics programs, but I heard about something new (at least to me) last week—online…
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Tag: customer
A Real Customer Service Lesson
In customer service, it’s the little things that matter most. A little eye contact here or a head nod there…
Poor Customer Service Exposed
My saga of bad customer service continues… The Charter Fiasco A couple of months back my monthly bill for internet…
JetBlue Customer Bill Of Rights
If you were trying to fly in or out of the North East U.S. a few weeks ago you’ll no…
Second Life Customer Conversations
About a month ago a friend said the following before a hockey game (yeah - our team has very geeky…
Dell IdeaStorm – Ultimate Customer Feedback Example
Dell IdeaStorm, which launched earlier this month, is the ultimate example of Seth Godin-style “take something good, innovate, and make…
Customer-Lead, Trust-based Value Generation Services
This article explains how an enterprise can leverage increased value generation, thereby aiding competitive advantage, by adoption of the `Enterprise…
CRM, Customer Experience, Gethuman and Decisioning
Curiously I came across two references to gethuman.com in my browsing recently.
Critiquing Google’s Customer Support
In my last column, I scoured the web, drumming up angry AdWords users from the depths of blogs and message…
Landing Pages and the Customer’s State of Knowledge
I wrote before about creating landing pages completely focused on the use of words that your customers use.
