Twitter: A Real Time Pulse Of Customer Satisfaction
Sydney, Australia-based web developer Michael Air recounts how his “light bulb” moment about real time search came as he was…
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Tag: satisfaction
eBay, eTrade, Priceline Bottom Of Customer Satisfaction Heap
For the first time in three years, overall customer satisfaction with e-commerce has fallen, ending steady growth over the same…
Microsoft Talks Up Vista Customer Satisfaction Trend
A lot of eyes may be fixed on Windows 7, but Microsoft hasn't given up on Vista just yet. An…
Google Tops in Customer Satisfaction
Customer satisfaction with e-business Web sites has reached a new high, according to the University of Michigan's American Customer Satisfaction…
Satisfaction With E-Government Sites Falls
Citizen satisfaction with e-government dipped for a third straight quarter, according to the fourth quarter report of the American Customer…
Yahoo Edges Out Google In Satisfaction Survey
It’s a safe bet that Google’s employees aren’t too happy; Yahoo has, for the first time ever, beaten them in…
Online Consumers Can Get Satisfaction
Customer satisfaction with the e-commerce industry has improved for the second year in a row and is close to an…
IT and Help Desk Customer Satisfaction Surveys Drive Performance
IT and help desk customer satisfaction surveys provide information and insight for achieving breakthrough increases in IT and corporate effectiveness.
The Satisfaction of “It Just Worked”
Last week, I asked the question Where does your sense of accomplishment come from? I'm reminded of this because of…
Yahoo And Google Almost Tied In Customer Satisfaction
There are many ways to measure the effectiveness of web property, especially sites with such broad reaches that their name…
