Customer Service on the Web
The Internet has become absolutely huge! With all the e-businesses that have popped up over the last 5 years, it's…
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Tag: Customer Service
Damage Control
Ooops! It happens to the best of us. You certainly didn't mean to, but you've managed to make a customer…
Customer Service: Beyond Company Policy
There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect…
How to Write an Effective Letter of Complaint
You're so mad you could spit. That #*^$% company got your order wrong again. You're gonna fire off a letter…
Tips for Effective Telephone Use
The lowly telephone is an indispensable item of business equipment. Still, if improperly used, this necessary item can cause client…
The Ultimate Business Success Tool – Service
What is the focus of your business? Actually deep down, what does your business really accomplish?
Communication: Management’s Responsibility
I've just watched, again, an episode in the Back to the Floor television series, which aired on the BBC (United…
Try Selling Me On Your Service First
I had the opportunity recently to talk with a person who turned out to be quite a salesman. But, unfortunately,…
Is your first impression HELLO?
We only get one chance to make a first impression. This is very important when soliciting new distributors. We need…
Reminders For Running A Better Business
The following tips are from an article we contributed to Compute magazine. These are ideas that we all should know,…
