Email: Do It Right!
Judging from what I receive, lots of people have not thought much about email. Yet dealing with it effectively is…
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Tag: Customer Service
Get Action With Your Consumer Complaint
1. Be businesslike, don't rant. Ranting and raving accomplishes nothing, but makes you sound like a lunatic. Put your rants…
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my…
Should a Newsletter Be Part of Your Marketing Plan?
For some companies, a newsletter may be an extraordinary way to increase profits. It may lead double customer retention and…
Why Your Printing Jobs Shouldnt be Rushed
Any printing job is actually a series of steps, and each of them take time. Even in the best situation,…
Everything You Need to Know About Customer Service
Drive down any street; on both sides are businesses competing for your dollars. They have their beckoning signs, their displayed…
How to Double Your Debt Collections
Believe it or not, the success of your attempt to collect a debt is usually decided right at the beginning…
Caring for Your Customers
You probably think I am going to say something like, "The customer is always right." Right?? Wrong. I have many…
Tap into Employees to Get Good Ideas
Today's article discusses gathering and implementing suggestions from your employees. This can be a valuable tool, not only for the…
The 10 Pitfalls of Customer Service and How to Avoid Them
All too often our customers look to us for guidance, and don’t get what they expect. Instead they get excuses…
