Answering Customer Service E-mail: Five Errors to Avoid
We're turning our focus this new year to customer service e-mail messages, those "answers" we receive in our inboxes when…
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Tag: Customer Service
Is Your Business A Pain, Or A Pleasure…And Can You Imagine Life Without It?
If your business is successful, then chances are you have poured most of your time, energy and spare money into…
Ten Tips For Winning Customers Over The Phone
The first contact you or another employee in your company has with a client or customer may well be over…
Want to Keep Your Customers? Sign Them Up for a Service Contract!
With loyalty programs and other customer retention initiatives popping up everywhere these days, many small business owners ask themselves the…
Push A Button – Automatic Business!
I've spent literally hours and hours developing my website and promoting my products. I'll bet you have too. There's just…
TURN CUSTOMER COMPLAINTS INTO MORE SALES
Customer complaints can cause you to lose future sales from customers and from everybody else who hears about their bad…
10 Secrets For Writing Killer Complaint Letters
Complaint letters aren't always fun, but sometimes they need to be written. In many cases, if people don't complain, the…
Customer Service: A Matter of Common Sense
There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect…
Zig Ziglar On Customer Service
Customer Service gets a lot of lip service. However, Geoff Gregor, the manager of special services with American Airlines (at…
The Golden Rules of Customer Service
Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true!…
