Customer Service: Beyond Company Policy
There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect…
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Tag: Customer Experience
After the SNAFU Comes Damage Control
Doing Damage Control When the Storm is Over What do you do when your online business suffers from a major…
Suceeding In E-commerce
What makes a business sucessful? The ingrediants are the same whether you are online or in a bricks and mortar…
First Impressions
When is the first time that your business gives an idea of who you are to potential clients or customers?…
The Ultimate Business Success Tool – Service
What is the focus of your business? Actually deep down, what does your business really accomplish?
Bridging the Online/Offline Gap
For some businesses, it's almost like making a lifestyle change. A company born online glues itself to the Internet with…
Successful Upselling
How to super-size every sale to double, triple, and quadruple your profits instantly.
Your Business Thru Your Customers’ Eyes
There is a basic reality in marketing that is much too frequently ignored: most owners see their business through their…
Grammatical Mistakes DON’T Sell
When you receive a sales letter with typos or grammar mistakes in it, do you take it seriously? Probably not.…
7 Bullets to Making an Easy Sale
Let's say you already know what a visitor actually want from you, since you're successful in driving targeted traffic. Right?…
