Dont Scare Away Your Customers
Common small potato tip-offs-
Part of the
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Tag: Customer Experience
Customer Service is 10% Aptitude and 90% Attitude
Here's a rhetorical question. Have you ever dealt with the employee at a company who obviously didn't care one ounce…
Branding – It’s More Than Just Your USP
When you mention the word "branding" most people automatically think of USP (unique selling proposition). The overall - and incorrect…
Taking Your Business From The Information Age To the Age of Personal Touch
How many years has it been since the Internet launched publicly? At least 10 if not more. And as it…
Get Business Now: Play by the Marketing Rules
Marketing a business is like any game. If you know the rules you are much more likely to win. All…
Industry Pro Interview: The Selling Power of Consumer Confidence
Butch Pujol came into his business through a unique series of events. Being taken advantage of himself didn't set well…
Take The Focus OFF Your Customers
Through all our customer service training - whether formal or informal - we've been taught that we need to put…
Can Your Prospects Feel the Benefit?
I met Rod at a Chamber of Commerce function in 1998. While everyone else took turns introducing themselves to the…
Being Small Gives You Big Advantages
Have you ever found yourself being embarrassed to tell clients you're a small business? Ever tried to look bigger than…
Your FAQ Page – A Sales Tool? You Bet!
The FAQ page... a standard addition to almost any site. It usually lists questions customers ask on a regular basis,…
