Nielsen//NetRatings has launched a measurement service for digital audio video content. SiteCensus Streaming aims to capture accurate data of online audio and video.
A Real Customer Service Lesson
In customer service, it’s the little things that matter most. A little eye contact here or a head nod there may seem insignificant, and largely are, but to a customer needing acknowledgment, these things are everything. There is nothing worse than needing help in a store and getting ignored by the very people who are supposed to be there to help.
Local Mapping Service Thinks Globally
PublicRoutes.com, a search engine for public transportation directions has expanded its service to include London. The London launch marks the first time a company has offered directions for public transportation in more than one country.
The site offers users point-to-point directions and covers all forms of transportation. It also offers directions to a city’s main attractions such as restaurants, sporting venues and nightlife spots along with the option to book hotels and flight reservations.
Google Flushes New Internet Service
Google showed its humorous side yesterday as the company launched Google TiSP a supposed free wireless broadband service that operated through users plumbing systems.
MapQuest Upgrades Mobile Service
Don’t like to get lost? MapQuest has announced upgrades to its "Send to Cell’ service that will allows users to create driving directions and maps at their PC and send them to any Web-enabled cell phone.
Poor Customer Service Exposed
My saga of bad customer service continues…
The Charter Fiasco
A couple of months back my monthly bill for internet service at home changed from $34.99 to $39.94. Raises in fees are a fact of life and I never gave the $5 monthly increase more than a couple of seconds thought. That was until I got my bill last month which added an additional $15 to my newly increased monthly bill.
Online Credit Service Settles With FTC
Consumerinfo.com who does business as Experian Consumer Direct and claims to offer a free credit report has been socked with a $300,000 fine from the Federal Trade Commission for failing to disclose to consumers signed up for their service that they would be enrolled in a credit-monitoring program and charged $79.95.
Who Reads Your Terms of Service?
Unless you stick terms of service directly in front of people, and make important points extremely bold, people are not going to read them.
This was the whole point of a little experiment I helped Paul with over the last week, and the results are extremely conclusive. It is partially to do with the Krak.dk story I have written about in the past, but I think the results also paint a much broader picture.
Here is what I wrote before:-
Yahoo Releases School Search Service
Yahoo’s unveiled a new search tool that may prove extremely valuable to parents. Created in conjunction with GreatSchools.net, the service allows users to search for elementary, middle, and high schools within a particular city or zip code. The tool then provides fairly detailed reports on the schools it finds.
Baidu, EMI Partner, Launch Music Service
A search engine will soon provide its users with free music, but before you get too excited, know that the tunes are mostly Chinese in origin. And even fans of Asian music shouldn’t get too worked up, because the initial offering will be a streaming service (as opposed to a download service). Nonetheless, any and all thanks should be directed to Baidu and EMI.