Sydney, Australia-based web developer Michael Air recounts how his “light bulb” moment about real time search came as he was looking for a new hosting company. Instead of looking on Google, he consulted Twitter about a specific brand. “Ten pages in and 99 percent of comments were saying how bad that hosting company was,” he told Murdok.
Twitter, then, becomes a kind of collective representation of the consumer mind and the current consumer mood.
eBay, eTrade, Priceline Bottom Of Customer Satisfaction Heap
For the first time in three years, overall customer satisfaction with e-commerce has fallen, ending steady growth over the same period, according ForeSee Results’ annual American Customer Satisfaction Index. At the bottom of the customer satisfaction barrel: eTrade, eBay, and Priceline.
Microsoft Talks Up Vista Customer Satisfaction Trend
A lot of eyes may be fixed on Windows 7, but Microsoft hasn’t given up on Vista just yet. An executive recently spoke out in defense of the operating system, saying that customers’ reactions are improving.
Google Tops in Customer Satisfaction
Customer satisfaction with e-business Web sites has reached a new high, according to the University of Michigan’s American Customer Satisfaction Index (ACSI) second quarter report out today.
Satisfaction With E-Government Sites Falls
Citizen satisfaction with e-government dipped for a third straight quarter, according to the fourth quarter report of the American Customer Satisfaction Index. (ACSI) Over 100 federal Web sites that were measured fell 0.5 percent to 72.9 on the ACSI’s 100-point scale, the lowest score since the second quarter of 2005.
Yahoo Edges Out Google In Satisfaction Survey
It’s a safe bet that Google’s employees aren’t too happy; Yahoo has, for the first time ever, beaten them in the University of Michigan’s American Customer Satisfaction Index (ACSI) survey.
Online Consumers Can Get Satisfaction
Customer satisfaction with the e-commerce industry has improved for the second year in a row and is close to an all time high, according to the American Customer Satisfaction Index, released today by the University of Michigan with e-commerce partner ForeSee Results.
The e-commerce industry received a score of 80.0 on ACSI’s 100-point scale, almost breaking its previous record in 2003 with a score of 80.8.
The e-commerce sector continues to do well in terms of satisfying customers and surpasses the national ACSI aggregate score (74.9) by 7 percent.
IT and Help Desk Customer Satisfaction Surveys Drive Performance
IT and help desk customer satisfaction surveys provide information and insight for achieving breakthrough increases in IT and corporate effectiveness.
The Satisfaction of “It Just Worked”
Last week, I asked the question Where does your sense of accomplishment come from? I’m reminded of this because of a related experience I just had.
Yahoo And Google Almost Tied In Customer Satisfaction
There are many ways to measure the effectiveness of web property, especially sites with such broad reaches that their name recognition is almost second nature.