Tag: management

The Benefits Of Internet Relationship Management

Businesses are now racing to shift gears from their “mass marketing” strategies of days gone by, to today’s more competitive strategy of “one-to-one marketing”, also known in the business world as customer relationship management.

So what does this have to do with the Internet? Or maybe you are thinking, “How does this apply to me. I don’t even see or talk to my customers, it’s all automated.”

Customer Relationship Management – It’s All About People

So, you’ve decided to invest in a customer loyalty program for your business – great! But hang on, before you go out and order the latest and greatest in database technology, it is important to understand that CRM is about more than technology – it’s about people. Here we explore the people required to make CRM a successful reality in any organization.

The Four D’s of Effective Paper Management

A recent article I came across in the Wall Street Journal reported that the average U.S. executive loses six weeks per year retrieving misplaced information from messy desks and files. The cost in salary and lost productivity is enormous.

Paperwork has been voted the biggest burden for businesses. Time spent mishandling paper detracts from the company’s ability to service customers, increase sales and improve the bottom line.

Time Management

Wondering where the day has gone? Still not finished with work even though it’s nine at night and you were supposed to go home at six? Here are some tips to help you manage your time better.
Take brief walks – I know it sounds counter-intuitive, but one of the big secrets to effective time management is simply talking walks. You see, little emergencies and crisis’s can suck up your attention, focusing you on unimportant (yet seemingly real and significant) details. By talking a brief, five to ten minute, walk now and then, you can give yourself time to clear your thinking, drive out the cobwebs, and refocus your attention on what is important.

Selling Recognition to Top Management

For every recognition program there comes a time when you need to sell top management on the benefits of what you are doing — to gain the support and credibility that comes from top management endorsement. For some programs this is before you start; for others, it is to be able to continue or expand funding. Here are three ways you can influence top management in your organization about the importance of employee recognition:

Bottom line benefits

Recipe for Good Management: Allow Employees to Take Initiative

What makes a good manager? There are all sorts of definitions about management that attempt to describe what a manager does. Some of my favorites include “getting things done through others,” “being paid to make the difficult decisions,” and “protecting one’s people from the rest of the organization.” Yet I believe a better definition might be found in focusing on what a manager does NOT do. For example, a good manager does not solve employees’ problems for them, he does not ask his employees to do things he would not do himself, and he does not take credit for their ideas or work.

PPC Bid Management Software Showdown

If you’ve been following the search engine industry lately, you’ll know that Pay-Per-Click (PPC)is a fast growing trend. Nearly all of the major search engines and directories have now integrated one type of PPC or another into their search results. At the moment Overture.com (formerly GoTo) is the clear leader in the PPC field, with an estimated 90% of the total PPC search market. But others such as FindWhat, Kanoodle and eSpotting are slowly catching on.

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