Tag: lifetime

The Transaction of a “Lifetime”

eCommerce has come a long way over the years. You can buy or sell just about anything online. You can buy DVDs, cars, digital music, real estate, and brides. You can sell televisions, cosmetics, hand-made crafts, and even your skin as ad-space. You can apparently even sell your entire life – in a manner of speaking anyway.A 44-year-old man by the name of Ian Usher recently put his up on the auction block via eBay (the only way to go to unload your history).

How To Calculate the Lifetime Value of A Client

First, some food for thought.

Jeffrey Pfeffer, best-selling author and Stanford University Graduate School of Business Professor, reported in the December 2002 issue of Business 2.0 a major disconnect between technology investments and customer satisfaction. He found that although one research firm reports that 34% of technology managers continue to invest in customer relationship management (CRM) software (to the estimated tune of $38B through 2005), customer service in several industries is deteriorating rapidly.

Lifetime Value Online?

In “Big Time Banner Advertising,” we discuss the importance of establishing an acceptable level of return for your promotional investments. This number becomes the criteria for what is deemed a success and what is deemed a failure. How you determine this number is not only critical to the success of your advertising efforts, it’s also critical to the ongoing success of your business in general.

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