Keeping CRM on track: The CRM Diagnostic
CIOs and CEOs who are engaged in implementing a Customer Relationship Management initiative know how difficult a process it is.…
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Tag: Customer Experience
Overcoming International Barriers related to e-Commerce
One of the great things about the internet is that with a credit card merchant account you can sell your…
TURN CUSTOMER COMPLAINTS INTO MORE SALES
Customer complaints can cause you to lose future sales from customers and from everybody else who hears about their bad…
3 Special Benefits Every Customer Wants From You
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these…
10 Secrets For Writing Killer Complaint Letters
Complaint letters aren't always fun, but sometimes they need to be written. In many cases, if people don't complain, the…
Customers Buy When They Feel Good
Prospective customers will not buy unless they feel good about you, your company and your product or service. Here are…
Why ExactTarget is successful
The economic climate of the past year killed businesses without sound tactics, which is why I decided to interview Scott…
Which Is More Profitable: ‘High-Touch’ Or ‘High-Tech’?
Connecting to your customers in the go-go world of online marketing can be difficult. The online environment has, unfortunately, earned…
Customer Service: A Matter of Common Sense
There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect…
Cement Stronger Customer Relationships By Following The Confirmation Letter ABC’s
As more entrepreneurs enter into online commerce, many make a common mistake: they get so involved with the technology that…
