Keep Customers Close And Competition Even Closer!
It's no secret that you should keep your customers close. But, you may not have heard that you should keep…
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Tag: Customer Experience
Marketing: A Battle Of Products Or A Battle Of Perceptions?
Marketing is not a battle of products; it's a battle of perceptions. It doesn't matter if you have best product…
10 Ways To Lose A Sale!
1. You don't make people feel safe when they order. Remind people that they are ordering through a secure server.…
Relationships Work Far Better Than Techniques
For the most part, people prefer to do business with people they like and trust. That's why personal relationships are…
Welcome the Complaining Customer
Nobody likes to deal with an unhappy, disgruntled, complaining customer. However, statistics suggest that when a customer complains, we ought…
Pay Special Attention to the People Who Count
When it comes to solving problems with customers, special treatment often works far better than money. Let me give you…
Personalization Versus Automation
Personalization on the internet is fast becoming a necessary ingredient for success. If you are still in the outdated automatic…
Set Your Products to Sell
If you spend any length of time selling products on the Internet, you’re going to find out that it’s very…
What Online Customers Really Want
We have all heard the horror stories and watched as one dot.com after another bit the cyberdust into oblivion. They…
Are You A Good Service Provider?
There was a time when the term 'Service Provider' had nothing to do with the Internet, dial up, cable connections…
