Yahoo to Break Open

It must be Yahoo day today. Business Week reports that Yahoo is working to open up: not just in transparency, but in involving users—and especially user-developers—to improve Yahoo. Scott Moore, head of news and information for Yahoo’s Media Group, told Business Week, “We are trying to make Yahoo into more of an open platform that lots of people can plug into.”

Customer Surveys – Do They Really Work?

I am behind reading my blogs and just caught up today with a great post from last week on grokdotcom that demonstrates how hard it is to get action-oriented information from customer surveys. Follow the link above to read the post—I’ll wait right here.
Scary, isn’t it? When you think about how many questions you’ve asked customers and how little information you might be getting back.

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