Pay Special Attention to the People Who Count

When it comes to solving problems with customers, special treatment often works far better than money. Let me give you an example: A senior vice-president of a bank for whom I was doing some consulting came to me one day crying the blues. His concern was that some of the competing banks had decided to aggressively go after some of the large depositors who did business with his branch banks located in several wealthy retirement communities.

The Secret to Working Smarter – Get Your Customers to Sell For You

The biggest single mistake people who are trying to become successful make is that they try to do it by themselves. That represents the hard way of trying to become successful. The smart way is to get people to help you and the more help you get, the faster you’ll get there. Joe Girard got into the Guinness Book of World Records as the World’s “Number-One New Car Salesman” by selling 1,425 cars in one year. What a phenomenal individual accomplishment! The question is, how did he do it?

Energizing Employees

The world of work has changed – fundamentally and forever – and so too have the employees who work within it. It used to be that most employers were able to offer their employees guaranteed employment. In exchange, employees gave their loyalty, involvement, and commitment to the company. However, times have changed, and this simple exchange between employer and employee is a thing of the past. Not only is guaranteed employment gone, but so too is employee loyalty. Managers today need new ways to get employees to do their best.

Zig Ziglar On Win-Win Negotiations

I love this story told in “Personal Selling Power.” When the Renault cars manufactured in France were sent to Japan, the Japanese required individual inspection of each car. On the other hand, the French allowed Japanese cars into their country on the basis of type inspection, where one vehicle picked at random represented all others of the same make. Needless to say, that was not an equitable arrangement.

Back To Top