Measuring the value of HR solutions

The best way to build broad endorsement — and gain financial approval — for new investments in HR solutions is to build a comprehensive business case that pinpoints all costs, potential benefits, and even project risks. This goes deeper than the simple calculation of ROI = net benefits/total costs, and ultimately, acts as a management tool to ensure that the project stays on course.

Alert! Alert! Alert! Backup and Restore Baby!

At many organizations I doubt red lights flash with the sound of blaring sirens when backups fail in production environments, but I believe at every organization backups are one of the most critical IT functions. Of all backups, database backups, by most accounts, are considered the most critical. I know this is certainly true for me as a SQL Server DBA. I am sure at one point in all of our careers we were too busy to check all of our backups across all SQL Servers, with a million responsibilities on a daily basis. I know some of us were lucky and made it unscathed, while others were not so lucky with backup failures that caused extensive data loss and long downtimes. Now when IT Departments are forced to “do more with less,” it is time to put the necessary SQL Server Alerts in place for backup and restore operations in order to more easily monitor and streamline this critical process.

CRM ROI: Fact or fiction?

Getting analysts to agree on the potential returns of CRM is nearly impossible. Several reports published in 2003 claimed that the return on investment (ROI) from recent CRM implementations had been dismal, with eight out of 10 projects failing to deliver on ROI promises, and project failure rates typically running between 50% and 70%. Other reports were more optimistic, estimating that about 70% of companies said their CRM initiatives had exceeded original ROI expectations.

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