Basic Design Principles Part 2 Tone, Texture, Light, and Shade
Tone and Texture This specifically applies to drawings more than photography, but tone and texture are very important. Tone refers…
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Tag: Tone
Great Telephone Skills
Having good telephone skills is crucial as the call may be the catalyst for a prospective sale or provide vital…
It’s Not What You Say But How You Say It
How often have we all heard that statement? However, especially in customer service, it is very true. I see evidence…
Setting The Tone
One of the most important things to get right when writing your ads, your ezine articles or your e-books is…
Answering Customer Service E-mail: Five Errors to Avoid
We're turning our focus this new year to customer service e-mail messages, those "answers" we receive in our inboxes when…
Use Real-Life Templates For Writing Success
At some point along the way, most of us have used what are commonly called "fill-in-the-blank" writing templates. We might…
