I am behind reading my blogs and just caught up today with a great post from last week on grokdotcom that demonstrates how hard it is to get action-oriented information from customer surveys. Follow the link above to read the post—I’ll wait right here.
Scary, isn’t it? When you think about how many questions you’ve asked customers and how little information you might be getting back.
IT and Help Desk Customer Satisfaction Surveys Drive Performance
IT and help desk customer satisfaction surveys provide information and insight for achieving breakthrough increases in IT and corporate effectiveness.
HR Surveys: A Glimpse into your Employee’s Minds
There was one movie where a teacher gave all of her students an initial grade of A. When asked why she did that, she said that it is harder to maintain this high grade rather than starting from scratch and earning it.
Employee Surveys Increase Employee Performance
In any labor market, companies compete to find and keep the best employees, using pay, benefits, promotions, and training.
20 Top Tips to Writing Effective Surveys
Writing surveys is easy; or is it? The truth is that writing surveys is easy but writing effective surveys is more difficult. The following are twenty tips that if followed will help you write more effective surveys.
Making Customer Satisfaction Surveys Work
Why bother?
Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business.
Ten Reasons Why Online Surveys are the Future of Marketing
Customers are tough cookies. They’re extremely media aware and increasingly cynical – it’s a clever marketeer who can get under their skin.
Why Employee Satisfaction Surveys and Employee Exit Surveys Make Sense
In a competitive world with the need for businesses to be more streamlined and productive a company can often find itself with a workforce working under pressure resulting in low moral and high staff turnover.
Pew Internet & American Life Project Surveys Teens Online
More than half of American families with teenagers use filters to limit access to potentially harmful online content, a 65% increase from the number of those who used filters in 2000.
Fortune 1000 Web Server Technology Surveys
Port80 Software released new surveys of the Web server technology used by U.S. Fortune 1000 companies on their main corporate Web sites.