The time has come for all faded jeans to pass. For all torn tee shirts to seek the shortest path to the rag barrel. The time has come for UNIFORMS!
How to Test Your Web Headlines and Web Site Home Page to Sell More Products and Service
A client asked me, at what point do you change your Web site when not making enough sales? Within a month. To get ready for the new Web pages:
Provide Great Customer Service and Gain Instant Customer Loyalty
If you thought that customer service was simply answering your customer’s email, you’re dead wrong! Conducting an eCommerce business takes more attention to detail than a normal brick-n-motor company. With eMail being the most used Internet application you have a real opportunity to keep in touch with your customers and provide excellent customer service.
How to Get Rid of Denial-of-Service Attacks
On August 10th I had the opportunity to talk about (Distributed)
Denial of Service (DDoS) at the Megabit 2002 event. I wanted to
show a new way to use standard routers and protocols to combat denial
of service. Unfortunately there wasn’t enough time to really prepare
the test setup. I was unable to show conclusively that it works. I was
able to explain how it is supposed to work. I’m going to repeat that
part here and then talk about the Cisco router configurations that
make it all happen.
The 10 Pitfalls of Customer Service and How to Avoid Them
All too often our customers look to us for guidance, and don’t get what they expect. Instead they get excuses or put off’s, when we should be giving them real service.
Answering Customer Service E-mail: Five Errors to Avoid
We’re turning our focus this new year to customer service e-mail messages, those “answers” we receive in our inboxes when we write to customer service representatives (CSRs) for help. Our research method: Send hundreds of customer service questions and requests via e-mail. We’ve e-mailed everyone — from Fortune 500s to ma-and-pa companies, from public corporations to nonprofits and government agencies. We’ve solicited customer service e-mail from clients and colleagues. What we’ve learned so far: (1) Lots of customer service representatives lack the basic writing skills they need to communicate with customers. (2) Lots of companies are sending out embarrassing, inaccurate, business-damaging e-mail disguised as “help.”
Top 3 Secrets To A PRO Web Host Service In 2003
Are you providing your own web host service and want to improve it to the fullest?
I’m going to reveal to you what I consider to be the top 3 secrets of a PRO web host service in the year we’ve just entered.
Want to Keep Your Customers? Sign Them Up for a Service Contract!
With loyalty programs and other customer retention initiatives popping up everywhere these days, many small business owners ask themselves the question “What should I be doing to retain my clients?” Since you don’t have the resources to launch a brand new loyalty program for your business, you may not be able to compete toe-to-toe with the expensive loyalty programs offered by large companies to draw customers in and keep them, such as “AirMiles” programs. However, there is one thing you can do. Sign your customers up for life today using Service Contracts.
Is Your Web Site Held Hostage By Service Providers?
Do you use third-party services to track the links on your Web site? What about for processing your online credit card payments? If so, you are probably losing sales that you don’t even know about.
Third-Party Services Defined.
Pricing Your Service or Product: Things To Ponder
Terrific students attend the classes I teach. They ask profound questions that "stretch" my knowledge and resources. When I teach a building a business foundation owner class, I’m usually asked, "How does someone price a product or service?" During a recent class, I promised to write down what’s in my head and send it to the students. And because of them, you now have it, too. In order to keep things simple, I’ll use "services" to mean both services and products in the list below.