How many corporations know how its customer service (CS) department and personnel are interacting with the public …
AOL Teams with Sonus For Internet Phone Service
AOL has selected VOIP infrastructure solutions provider Sonus as a key provider for its new Internet phone service.
Negative Reactions To Outlook Hotmail Service
Microsoft offers a spiffy new service called Microsoft Office Outlook Live and what do people do … complain of course.
How to Deliver Exceptional Customer Service
Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is. Customer service is not a way of doing things – it’s an attitude.
MCI’s Private IP Service Grows Significantly
MCI’s Private IP service tripled its number of customers and network connections in 2004, and expanded its reach into India, China and the Middle East.
Microsoft Booth at CES to Feature Game Service
Infinium Labs will demonstrate its Phantom Game Service in the Microsoft booth at the Consumer Electronics Show (CES) in Las Vegas.
When Blogging and Client Service Intersect
Jeremy Pepper had an opportunity to quiz PR guru Andy Plesser to get the story behind the recent flap over The NewsMarket’s new blog, NewsBluntly.
Creative Customer Service Strategies
Customers are kind of funny. They will rarely tell you how you messed up, they will simply leave. Poof…gone!
AOL’s Service For the Hearing Impaired
America Online announced an expanded partnership to launch the new My IP Relay Number service.
Configure Windows Indexing Service for Performance
The Windows Indexing Service provides you with the ability to perform advanced searches on directories located on your computer and on shared directories on the network. The Indexing Service was introduced with IIS (Internet Information Services) and is now installed with Windows 2000 and Windows XP.