Why bother?
Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business.
PR Compensation & Job Satisfaction Survey
Ian Lipner, of YoungPRPros, has launched a compensation and job satisfaction survey for North American public relations practitioners. Survey respondents will receive the full results of the survey-free of charge. Everyone else will get an executive summary. ALL responses will be completely anonymous and individual responses will NOT be shared with anyone.
Why Employee Satisfaction Surveys and Employee Exit Surveys Make Sense
In a competitive world with the need for businesses to be more streamlined and productive a company can often find itself with a workforce working under pressure resulting in low moral and high staff turnover.
How To Find Job Satisfaction
Life is too short to work at a job that brings daily dissatisfaction. It doesn’t matter what type of work you do. You owe it to yourself to find satisfaction with your work. If you are unhappy on the job, that unhappiness will spread to all part of your life. Unhappy workers make unhappy spouses, parents, and friends. Here are tips on how you can make your job a more satisfying experience and remove stress, unhappiness, and frustration from your job environment forever.
Customer Satisfaction Is Your Business
Regardless of what business you are in – you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.
Job Satisfaction: It’s Highly Overrated
Few managers are genuinely surprised when the results of an employee satisfaction survey are revealed. You really don’t need the science of statistics to know that people aren’t entirely pleased with every aspect of their work lives.
Move IT’s Goals Beyond Customer Satisfaction
Most IT departments I encounter say “customer satisfaction” is among their key goals. Unfortunately, this idea seems to lead too often to poor results. While the sentiments are laudable, the law of unintended consequences seems to interfere. Goals are tricky things. Well-intentioned yet poorly selected goals frequently lead organizations to do exactly the wrong things.
Customer Loyalty vs. Satisfaction: Is There a Difference?
I spent time recently with one of my clients who had just recently spent considerable time and resources to survey the satisfaction levels of his respective customers and employees. The results were in and overall they were very positive for both internal (employee) and external customer groups.
Customer satisfaction in Marketing
As you may already know Customer satisfaction is a key ingredient to the success of any business.
Reduce Schedule Pressure for Greater Employee Satisfaction
With the dot com burst of 2001 companies now demand more
tangible ROI from each project that they approve. In order
to remain competitive in today’s feature-rich products’
world, companies need to complete the implementation of even
complex features in record time.