Tag: marketers

Processes that Marketers Use

Sometimes I ask marketers about what processes they use and it’s a good test to see who works in a big company and who works in a small one.

Big company types either lament that their processes are hopelessly outdated or they list off exactly what they do with their chests puffed out in pride. Small company marketers roll their eyes and say that they don’t need any processes and that "procedures" just weigh them down when they are trying to get work done. I think the word "procedure" is part of the problem.

Marketers vs. Lawyers (Sears)

Every company is interested in online community and Web 2.0 functionality today, and retail giant Sears is no exception. After seeing a post by Bill Green at Make the Logo Bigger about the retailer’s first effort in this area, I can only conclude that Sears outsourced their community development to their corporate legal team. Signing up for the My SHC Community requires agreeing to an ultra-lengthy privacy policy that Green concluded didn’t offer much privacy.

Big Company Marketers Need to Influence

I was talking to the Web team for a large multinational company today, emphasizing the importance of setting up governance to make sure that the entire company mobilizes around their marketing efforts.

At one point, they stopped me and said, "No, we don’t have to do that because we have the whole team here."

Unfortunately, unless it’s the CEO talking, that’s never true.

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