Your Customers Want What You Want
You know, it's very odd. Many business owners sit back and wonder why their customers are "so hard to get…
Part of the
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network
Tag: empathy
Take The Focus OFF Your Customers
Through all our customer service training - whether formal or informal - we've been taught that we need to put…
When Calling “Technical Support” You Should Also Reach “Customer Service”
Technical support has long been the department in corporations that offers guidance when end-users have difficulty with mechanical or technological…
Damage Control
Ooops! It happens to the best of us. You certainly didn't mean to, but you've managed to make a customer…
Customer Service: Beyond Company Policy
There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect…
How To Improve Your Sales Skills
One of the biggest problems for many business owners is the ability to overcome objections. In fact, for many, this…
Refuse to Live Without Art, Poetry and Music
Q: Why should an Internet course in Emotional Intelligence include art, poetry and music? A: Because EQ involves understanding and…
What Does EQ Look Like in Today’s Multicultural World?
One of the most important Emotional Intelligence competencies is Resilience, or change-proficiency and it's a good one to develop. The…
Do You Remember To Send Nice Notes?
In the past few years, the look of marketing has changed - for the better I believe.
Effective Web site Usability
The other day I saw this photograph in a magazine which showed a steaming tea cattle, with its handle on…
