Tag: dealing

Dealing with Disgruntled Customers

No matter how hard you try, in business you simply can’t please everyone. You could have a highly trained customer service squadron and an award-winning product, but still you’d have some buyers who just weren’t happy. The bad news is that unhappy customers are more eager to share their experiences than happy ones which could spell disaster for your business.

Real Life DBA: Dealing with a SQL Server Cluster Failover

Monday 9:30AM

I had just gotten out of a short meeting and went to my desk to see what important e-mail messages I might had missed. In my inbox was a series of messages sent from ELM Enterprise Manager 3.0, the software we use to monitor our SQL Server event logs. The message had arrived about 30 minutes earlier, when I was away from my desk.

Raising The Bar: Dealing With Negativity In The Workplace

Challenge: I’m a new manager leading a team of sales professionals. One of my associates is very negative and does minimal work. While he meets quota, he could do so much more and his negativity impacts the other members of our team. He’s been with our company for a number of years and it seems no one has done anything. How should I handle it?

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