What Ever Happened to Personalized Service?
If you've ever written to a company that over-uses automation or form letters, you'll understand the feeling of teeth-gritting *frustration*…
Part of the
network
network
Tag: Customer Service
The Evolution of Email
Email ain't what it used to be. In fact, email ain't what it was last month.
Foolproof Customer Service Strategies (that only a fool would try!)
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say…
Make Your Complaint Heard And Get Results !
At some point in time you will be faced with the need to register a complaint because of a poor…
6 Tips for Dealing with Angry Callers
There's no avoiding it: sooner or later the voice at the other end of the phone call will get nasty.…
How to Overcome the Call Center Conundrum
Master Time Management Each day customer service representatives at BancTec Computer and Network Services field roughly 5,000 telephone calls that…
Difficult Customers Increase Your Profits
Customers are very savvy and have ready access to information. They now are more aware of their rights and are…
How To Fire A Customer
It must be Tax Season. How do I know? I'm swamped with work. And I just fired a client. Again.
Giving the Gift of Great Customer Service
Do you find yourself on a constant search for innovative and creative ways to thank your customers for their business?…
Give Them Service!
Are you losing sales because of poor customer service? Examine these scenarios:
