Tips for Curing Bad Customer Service
Bad customer service is everywhere these days - unmanned front desks, surly servers, clueless staff, employees talking on the phone,…
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Tag: Customer Service
Selling To Your Difficult Person
We all have people whom we find difficult. We don't understand them, connect with them, or even talk comfortably with…
Create a Positive, Upbeat, “Can-Do” Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted,…
Customer Service Is Dying- and I’m Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can…
If You Cant See It, They Wont Do It
Recently, while developing a customer service program, I asked my client to provide me with detailed descriptions of behaviors he…
Do Your Employees Really Need Customer Service Training?
If you go to the doctor with a headache, do you demand a particular treatment before she examines you? Of…
Customer Service as an Investment Tactic
An undisclosed number of years back (seemingly before someone figured out that tires should be round) when our family car…
Wonder Who’s Gobbling Your Profits?
Gee, I hate talking about negative stuff, especially in relation to the Festive Season, but hopefully a timely warning will…
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer…
What Are YOU Doing to Keep Your Customers?
Not too long ago I ran a survey on my site asking visitors what their main complaints were about shopping…
