Do You Make Wallets Fly Open? Customer Companies Do.
A lot of marketers tend to forget the fact that we're in the customer business. I'm re-reading Robert Allen's bestseller…
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Tag: customer satisfaction
Accept Credit Cards and Checks for Optimal Cash Flow
Recently, I tried to purchase a money order at the local Post Office only to be told that my credit…
Customer satisfaction in Marketing
As you may already know Customer satisfaction is a key ingredient to the success of any business.
Taking Time For You
Whether you're a small one-man show or an international corporation, customer service should be a primary focus of your business.…
When Calling “Technical Support” You Should Also Reach “Customer Service”
Technical support has long been the department in corporations that offers guidance when end-users have difficulty with mechanical or technological…
Damage Control
Ooops! It happens to the best of us. You certainly didn't mean to, but you've managed to make a customer…
Business Menu Planning-Satisfy Your Customers, Don’t Stuff Them!
I remember when hair salons offered very basic services. They cut hair, styled hair, permed hair and colored hair and…
Email Marketing Success
Every marketer tells you to answer questions when marketing a product, service or business. One of the first questions they…
3 Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these…
How to Get Testimonials for an Existing Product
If your product or service has been available for some time, then it's not that hard to find out how…
