There’s Five Points To A Star!
The star. A symbol of ultimate success, what everyone wants to attain. Remember when you were in grade school and…
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Tag: customer satisfaction
Sending Out a Survey to Customers Can Double Sales
We all are well aware of a simple fact in marketing - Acquiring new customers is 10 times more difficult…
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of…
Ten Tips to Keep Motivated Employees and Wow Your Customers
In many companies, work has become a place of disillusionment. Employees start with enthusiasm and creativity, but day after day…
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer…
What Are YOU Doing to Keep Your Customers?
Not too long ago I ran a survey on my site asking visitors what their main complaints were about shopping…
Move IT’s Goals Beyond Customer Satisfaction
Most IT departments I encounter say "customer satisfaction" is among their key goals. Unfortunately, this idea seems to lead too…
Team Learning and Emotional Intelligence
Studies show introducing an EQ program at your business affects the bottom line positively (http://www.eiconsortium.org ). People learn to: -…
Customer Loyalty vs. Satisfaction: Is There a Difference?
I spent time recently with one of my clients who had just recently spent considerable time and resources to survey…
Give Them Service!
Are you losing sales because of poor customer service? Examine these scenarios:
