Dealing with Disgruntled Customers
No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer…
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Tag: Customer Experience
What Are YOU Doing to Keep Your Customers?
Not too long ago I ran a survey on my site asking visitors what their main complaints were about shopping…
Harnessing the Power of Testimonials
Let's say you want to take your spouse out to a nice restaurant. You read the 'dining' column of your…
Are You Driving Your Customers to Your Competitors?
It makes my teeth ache when I am ignored. How many times have you emailed a business and never received…
10 Ways To Build Trust and Build Your Business
You wouldn't buy a car if you didn't think it could get you home. And you wouldn't purchase it from…
How To Recover Your ‘Almost Customers’
You'll always need to find new prospects for your business. But don't overlook the prospects you already attracted. Many are…
Make Your Complaint Heard And Get Results !
At some point in time you will be faced with the need to register a complaint because of a poor…
Little Things That Mean A Lot
In looking for ways to be heard over the Internet's noise and be remembered, think subtle, personal and realistic. It…
Why Personalization Hasn’t Worked Online
Personalization hasn't worked because most people don't have a compelling reason to personalize. It hasn't worked because the cost of…
Free eBusiness Tools
When working with my workshop or online SEO students, I'm often told of a really neat tool that I've never…
