Are You Paying Attention to your Most Profitable Customers?
Most of the small and home-based entrepreneurs we've interviewed attributed their online success to one thing: the quality of their…
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Tag: Customer Experience
If Your Website Isn’t Your Best Sales Representative, Fire It And Get A Better One.
To many of your potential customers, your website will provide the most concrete representation they have of your company. Very…
The Cycle of Word of Mouth
The power is in the numbers. Have you ever wondered...
How Much is Your Sales Approach Costing You?
Succeeding with any online business can be as easy or difficult as you make it.
Five Smart, Effective Ways to Boost Website Profits
You've probably heard the saying, "work smarter, not harder!" -- well, there's truth in that saying and you can use…
Who is the Customer in CRM?
For many centuries, companies used to believe that their customers were those who purchased the product. Lately, it has become…
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of…
Customer Service as an Investment Tactic
An undisclosed number of years back (seemingly before someone figured out that tires should be round) when our family car…
What Does It Cost To Keep a Customer For Life?
We're living in an age when it seems that everything, at least to some degree, is disposable. Use it once…
What do Your Customers Want you to do?
It's usually early in the year that you see an abundance of "new year resolution" suggestions, tips, advice and counselling…
