Top Execs + CRM = Success
C-level executives at some companies do more than nod their head in approval of a proposed CRM initiative--they get involved…
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Tag: Customer Experience
Power Phrases Increase Your Sales
Simple power phrases stimulate your customer's feelings and trigger an emotional decision to buy from you. You can increase your…
Watch Your Tone: What Does Your Writing Say About Your Business?
A large part of marketing your business is the way that you talk to people. Whether through your web site,…
Tapping into Brand Touchpoints
Branding has grown into far more than a marketing buzzword, as an increasing number of organizations recognize and value their…
Sales lead success checklist
You've spent a great deal of time, effort and money putting together your sales lead generation programs. How you handle…
Design Your Site Around The Buying Process
"Stuckitis," for those unfamiliar with the term, refers to the condition of being "stuck." That's the condition that results when…
Customer Loyalty vs. Satisfaction: Is There a Difference?
I spent time recently with one of my clients who had just recently spent considerable time and resources to survey…
Offer More Payment Options than your Competition
In order to be successful online, you must provide your customers many quick and easy ways to pay for your…
Giving the Gift of Great Customer Service
Do you find yourself on a constant search for innovative and creative ways to thank your customers for their business?…
Give Them Service!
Are you losing sales because of poor customer service? Examine these scenarios:
