Instant Rapport: The Key to Sales Success
Did you ever meet someone with whom you just clicked? Someone who was so much like you that you practically…
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Tag: communication skills
Do Your Employees Really Need Customer Service Training?
If you go to the doctor with a headache, do you demand a particular treatment before she examines you? Of…
Four Strategies for Persuasive Writing
Most folk don't enjoy having to write proposals, memos, reports and the dozen other things that seem to get in…
Exercise your Ears
How often have you heard it said "Salespeople don't listen?" What does it mean not to listen? When clients say…
Greasing the Path to Success: Finding the Confidence to Step Up to Key Moments
Whether it's making a prospecting call to a promising business contact, giving an informal "elevator speech" to a networking group,…
Coping with Business Social Events
Susan, Work holiday parties are a time when I often find myself pulling my foot out of my mouth -…
Easy Techniques For Creating Content
My parents have been married for 55 years. In 1973, just before their 25th wedding anniversary, I distinctly remember asking…
“Stupid” Selling: Let the client lead the way
When I was a broker at Merrill Lynch in the late '70s and early '80s, I was trained to sell…
6 Tips for Dealing with Angry Callers
There's no avoiding it: sooner or later the voice at the other end of the phone call will get nasty.…
The Art of Negotiation
According to the dictionary, to "negotiate" means "to confer with another so as to arrive at the settlement of some…
