It takes a village to raise a child, but what does it take to run an online community? Well, there’s the money, the site, and the keyboard, but in less tangible terms, a human touch is also recommended (if not required).
The Power Of Caring For Customers
I’ve been working in and around startups for most of my professional career. A topic that often comes up in startups I’m advising or considering an investment in is: “How will the big guys respond?”.
Working at Home While Caring For a Loved One
I often sit and wonder “where did the day go?” I know there is 24 hours in the day, 8 of which I spend sleeping. So that still leaves me 16 hours to get my daily activities done. Funny, how 16 hours sure does seem like 6.
Create a Positive, Upbeat, “Can-Do” Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a “can-do” attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of “Relationship Management,” the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection – people.
Caring for Your Customers
You probably think I am going to say something like, “The customer is always right.” Right?? Wrong.
I have many philosophies when dealing with customers, but I definitely do not believe that the customer is always right. However, when the customer is wrong, you must handle the situation delicately.