Develop Workshops and Promote your Business

Pssst! Want to make money while promoting your business? Deliver workshops or training events in your area of expertise, and you'll accomplish both. You'll also establish yourself as an expert in your field.

Marketing Scams and Hype? Just Say No

When I started my business in 1996, I developed my business plan around the Internet. I use the Internet to find customers, resources, information and products and services. The Internet provides wonderful opportunities to new entrepreneurs and opens up possibilities that weren't previously available.

Outsourcing: A Viable Option for Today’s Business Owners

A software developer phoned recently to ask me to edit the writing in a PowerPoint file that will be shown to possible investors. Nothing is unusual about a self-employed writer getting a phone call from a potential client. It becomes a little unusual, however, when we learn that the developer resides in Gujarat, India and I am situated in Vancouver, Canada.

Customer Service: Beyond Company Policy

There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect and concern --- qualities that can't be spelled out in a company policy.