Do You Know Joe Girard?

The Guiness Book of World Records has proclaimed Joe Girard, "The World's Greatest Salesman."

Corporate Ethics, Intentionality & Emotional Intelligence

My granddaughter is 5. Last time she smacked her little brother and I had words with her, she said, "I didn't mean to hit him." A preposterous statement since I'd seen her walk over, pick up a book and whack him with it. But then she's only 5.

Raising The Bar: Dealing With Negativity In The Workplace

Challenge: I'm a new manager leading a team of sales professionals. One of my associates is very negative and does minimal work. While he meets quota, he could do so much more and his negativity impacts the other members of our team. He's been with our company for a number of years and it seems no one has done anything. How should I handle it?