6 Tips for Dealing with Angry Callers

There's no avoiding it: sooner or later the voice at the other end of the phone call will get nasty. Here are some simple tips to help defuse the situation.

586% Sales Growth: Lessons From Vitacost.com

While most dot com companies have gone the way of stock options, a few shining stars remind us that there are still real, living, growing dot com companies. One such company is Vitacost.com.

The World’s Greatest Sales Letter

It all started innocently enough. One day I got one of those marketing letters in my email box. You know, the one where you send 5 dollars to each person on the list and then everybody's supposed to send money back to you. I'd never even given any of those kinds of emails a second look before, but this one got my attention.