Managing IT According to a Hierarchy of Needs

The recent article written by Nicholas Carr in Harvard Business Review, "IT Doesn't Matter," spurred a huge debate in the press, with analysts, and particularly in budget planning meetings between the CIO and CXO-level executives. In this article, Mr. Carr asserts that IT is a commodity and as such offers little competitive distinction and therefore no competitive advantage. As a result, Mr. Carr suggests that…

You Can’t Manage It If You Don’t Measure It!

Ask ten small business marketers the cost effectiveness of the various sales lead generation methods that they use and half will put on a guilty look and confess that they haven't taken the time to gather the information necessary to figure it out.