Now hear this: Studies at Harvard and Stanford reveal that 85% of the reason a person gets a job and gets ahead in that job is because of his or her attitude. Only 15% of the time does it have anything to do with technical or specific skills!
Zig Ziglar On Customer Service
Customer Service gets a lot of lip service. However, Geoff Gregor, the manager of special services with American Airlines (at John Wayne Airport in California) takes that term seriously and follows the biblical admonition: “He who would be the greatest among you must become the servant of all.”
The Power of Eloans and Mortgages
If you will be needing a loan or mortgage, there is no greater way to shop and compare prices than online. One of the great benefits of the Internet is letting the average consumer (like you and me) share information like we’ve never been able to before! We can shop and more importantly, compare, the prices and services of all kinds of financial services in detail. There are many good providers of “eloans” online. So who are the major online players in loans and mortgages? Research firm Media Metrix recently listed the top financial information sites based on “impressions”. At the top of that list was MoneyNest.com which operates an online financial marketplace that enables consumers to shop online for a variety of financial products. Moneynest.com sums up the one key thing about online loans and mortgages – it places the power in your hands. You no longer have to feel insecure about not having enough excellent information at your fingertips or about trusting “your” bank and wondering if you got the best deal possible. The Internet places all this power at your fingertips.
Compensation Can Be Creative
As stores seek innovative ways to increase sales, compensation ideas have become creative as well. And, some of your best ideas might even come from the salespeople themselves. As you evaluate some of the options available to you, here are some points to keep in mind.
Involve employees
Selling Recognition to Top Management
For every recognition program there comes a time when you need to sell top management on the benefits of what you are doing — to gain the support and credibility that comes from top management endorsement. For some programs this is before you start; for others, it is to be able to continue or expand funding. Here are three ways you can influence top management in your organization about the importance of employee recognition:
Bottom line benefits
Recipe for Good Management: Allow Employees to Take Initiative
What makes a good manager? There are all sorts of definitions about management that attempt to describe what a manager does. Some of my favorites include “getting things done through others,” “being paid to make the difficult decisions,” and “protecting one’s people from the rest of the organization.” Yet I believe a better definition might be found in focusing on what a manager does NOT do. For example, a good manager does not solve employees’ problems for them, he does not ask his employees to do things he would not do himself, and he does not take credit for their ideas or work.
World-class Marketing: When and Where
Quadruple, even do thirty times your present product or service sales. Accomplish this in less than nine months!
What’s 200 Words Have To Do With Your Computer?
When I worked on Wall Street, I considered a move from one type of bond department to a new type of department. Even though I had been successful in the industry for 7 years, I was still afraid I that I wouldn’t know how to be successful in my new department. Then I spoke with one of the other traders, George Adelle, who was also moving to the new department, about my fears.
Extinguishing the Communications Fire Drill (How to Make Communications Technology Work for You, Not Against You)
Do you have enough time during the day to respond to all the messages others send to you and spend a high quality and quantity of time developing your people? Chances are, you don’t. I’ve heard many managers complain because they feel drowned under the “product” of today’s communications tidal wave – innumerable messages from cell phones, e-mail, fax, voice mail, etc.
Informal Rewards
Believe it or not — while money is important to employees, it is not the top motivator. What tends to motivate them to perform, and to perform at higher levels, is the thoughtful, personal kind of recognition that signified true appreciation for a job well done. In fact, it’s the informal — that is, spontaneous — rewards and forms of recognition that can be implemented with minimal planning and effort by almost any manager that are the most rewarding.
There are a variety of informal rewards that can be used in any workplace. Here are a few for you to consider: