Tag: spotlight

New Product Spotlight

KANA has announced the release of its service resolution management (SRM) solutions, targeted to help reduce the costs associated with resolving customer issues through assisted and self-service applications. KANA SRM includes KANA Self-Service applications (to provide customers with multichannel tools and a service portal to help manage their relationship with the enterprise); KANA Assisted Service (to provide service agents with current and consistent knowledge); and KANA Proactive Service (for planning, automating, scheduling, and the delivery of outbound customer-service messages).

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