The day is looming for temporary online shutdown as I finalize preparations for our move back to the UK.
Superior Customer Service Management
“For many small- to medium-sized businesses, the key differentiator between their enterprises and those of large companies is their ability to deliver exceptional customer service,” says Michael Emaus, CEO of eEnterprise (www.eEnterprise.com), a division of NetSuite global reseller Skyytek Worldwide.
IT Service Contracts Require Practice
Sometimes after you secure IT service contracts, you might be afraid that your customers might give you more than you can handle, or that you won’t be able to deliver service on time.
Turning Customer Service Inside Out!
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on overall customer satisfaction.
Why Software-As-A-Service CRM Is Here To Stay
There is no denying the increasing business trend to harness the power of the Internet to not only get their message out, but to manage their customer responses.
Kazaa Becomes Legal Service
File-sharing site Kazaa will become a legal music download service following a series of high profile legal battles.
Schwartz Launches New Podcasting Service
Perusing my feeds the other day, I came across a press release from Schwartz Communications announcing the launch of a podcasting service.
Gizmo’s Attempt At Free Phone Service
Free phone calls have taken a step closer to becoming a reality. The Gizmo Project is telling people to “call all of your Gizmo friends for FREE on their landline or mobile phones.” However, one can’t help but notice the asterisks dotting all of the company’s offers.
ITIL: Understanding IT Service Management
‘ITIL’ is a term that is fast gaining currency around the IT world. It is often wrongly described as ‘IT governance’ – in fact, on its own, it certainly isn’t this.
Is There Such A Thing As Free VoIP Service?
When VoIP was first introduced over the Internet, most of the programs available offered free VoIP services. Ah, the good old days. Unfortunately, those days are gone and nowadays many of these services are no longer free; but are still offered at a very minimal monthly fee.