The rising trend of social media and user-generated content continues as Amazon touts the launch of its Askville service, a site geared at asking and answering just about any question that you can possibly come up with.
Baidu’s Blog Search Service
China’s top search engine Baidu launches blog search service on Thursday to aid bloggers in their navigation.
Google Checkout: A Gateway Service?
Earlier this year, Google extended an offer to merchants to take advantage of Google Checkout services for free until the end of the year, a gesture that rival PayPal matched in kind. Tuesday, the company officially extended the offer of free services until December 31, 2007.
Presto Offers Service For The Golden Years
A new product launched recently that is a combination of the Presto service and the HP Printing Mailbox. It allows people without Internet access to receive pictures and emails from family and friends.
SEO Improves Customer Service
A group blog I write for on occassion is hosting a carnival of customer service and invited the group to contribute.This is a business blog directed towards small and medium sized businesses on issues ranging from legal considerations to SEO. The invite made me think about how SEO can affect a customer’s experience with a site and it’s brand.
Al Jazeera Launches English Service
Arab TV network Al Jazeera launched an English-language service yesterday that, inevitably, attracted criticisms in the US and elsewhere where some see the station purely as a mouthpiece for Osama Bin Laden.
Cingular To Bank On Mobile Phone Service
Soon Cingular Wireless will introduce mobile phone banking to its customers. The features will include funds transfers, paying bills and other online banking transactions.
The mobile banking launch is expected to take place in early 2007.
How Not To Handle Customer Service Calls
I awoke this morning to a few inches of snow on the ground. Nothing unusual here in Colorado, but as it so happened the snow must have caused some problems in my internet connection.
Support For Service Pack 1 Ends
Windows XP Service Pack 1 has reached the end of its rope, at least in terms of official support.
Customer service: Company Culture Change
Customer service is an important aspect of any business. Without customers to purchase the business’s products and services, the company cash flow dries up faster than a rain shower in the Sahara.