Tag: service

MySpace China To Launch IM Service

MySpace may soon launch a new instant messaging service, but to use it, you’ll probably have to watch what you say.  And you may have to speak Chinese, as well – it’s MySpace China that plans to do this deed.

Instant Messaging For Myspace

According to a Reuters article, “News Corp.-invested MySpace China aims to launch an online messaging service ‘as soon as possible,’ its CEO said on Wednesday, as the venture fights for a bigger share of the world’s second-largest Internet market.”

PR Should Have a Hand in Customer Service

I’ve had two customer service encounters today that have me pondering—again—the link between PR and customer service. If public relations is the management and maintenance of relationships between organizations and their core audiences, customer service should be considered a linchpin. Customers have to be considered a vital audience, and in today’s world, word-of-mouth from customers is worth more than dozens of expensive, traditional PR, advertising, or marketing campaigns. Yet many companies continue to blow it on this most fundamental of activities.

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