Tag: service

Comcast Rolls Out Faster Internet Service

Comcast said today that it will begin rolling out ultra fast Internet service in some of its larger markets and will offer faster connections to all of its subscribers over the next two years.The company said it will introduce its wideband Docsis 3.0 in the Boston region, Southern New Hampshire, as well as areas of Philadelphia and New Jersey. Comcast said it plans to continue to introduce its wideband in more than 10 major markets in the next several months.

Online Shoppers Expect Better Service

While online shopping remains popular a new survey done by Harris Interactive for Tealeaf found that the majority (87%) of users conducting transactions on the Web have experienced problems.Among those who experience an online transaction issue, 41 percent would switch to an online or offline competitor or abandon the transaction completely.  This represents a $57 billion potential impact to revenue on shopping sites.

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