These days there are significant increases in network-based attacks and among them is the dreaded Denial-of-Service attack, which can leave your systems either unusable or unreachable. Although these attacks don’t make the news as often as they did when Yahoo.com was taken down by a massive Distributed Denial of Service attack, they are still prevalent.
What is a Web Service?
Try to find an article on the Web that explains, in plain English, what a “Web Service” is and you’ll be going around in rhetorical circles with no simple explanation, and no examples. Most articles start out with some ambiguous explanation like: “Web services identified with WSDL and UDDI protocols make functionality available over the Internet using SOAP encapsulated in XML envelopes” and then the articles start spewing out programming code. Examples of programming code don’t help if you don’t have an overview of what a Web Service is.
Customer Service: A Matter of Common Sense
There’s more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect and concern — qualities that can’t be spelled out in a company policy.
Zig Ziglar On Customer Service
Customer Service gets a lot of lip service. However, Geoff Gregor, the manager of special services with American Airlines (at John Wayne Airport in California) takes that term seriously and follows the biblical admonition: “He who would be the greatest among you must become the servant of all.”
Are You A Good Service Provider?
There was a time when the term ‘Service Provider’ had nothing to do with the Internet, dial up, cable connections or broadband. In fact, when hearing the term ‘Service Provider,’ most of us would automatically think of someone who simply provides a service. Despite the business, service or product we provide, we are all in essence “Service Providers.’ As a matter of speaking when a client visits your site or business in search of a particular product or service, what most people are seeking is simply you.
The Golden Rules of Customer Service
Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him? The answer is killer customer service! Here are some of the secrets that have made McDonalds the success it is today!
Do you Provide Customer “Service”?
I looked up the word “service” in Merriam-Webster’s online dictionary, and I found that one of the definitions listed for service is: contribution to the welfare of others. Keep this in mind while I share a story with you.
Understanding Applications Service Providers (ASPs)
Thirsty?
You could haul water from the river every morning and boil it on the stove for bathing and drinking. You’d have to wake up alot earlier than you do now in order to get to work on time.
But think of all the money you’d save!
Well, I guess it wouldn’t be that much.
Your water company provides all the processing and piping that makes water a usable and convenient resource, all for a monthly fee, saving you the trouble of finding and cleaning your own steady supply.
Increase Traffic With a News Service
In the age of Internet and mobile phones, the world moves and changes faster than ever before. Trying to keep up with the latest developments related to one’s area of expertise or favorite hobby can be an overwhelming task. To manage it, we are turning to newspapers, TV stations and yes, web sites, to provide us with everything we need to know.
Accepting credit cards through a reseller service
Looking for a way to accept credit card transactions online but can’t meet your bank’s requirements for a Merchant Account? One of the many ecommerce services that proliferate on the Net may be the answer to your problems.
Resellers handle the transactions on your behalf, then issue you payment for sales according to a pre-arranged schedule. You do not need a secure line, since the actual transaction occurs on their site, not on yours. Reseller services are easier to arrange than is a merchant account through the bank, and although you will probably be asked to pay a lump sum at startup, it will be much less than a bank would require.