I just got off the phone with a credit card account company. I was closing a merchant account that I no longer used. A simple transaction, or so I thought.
21 Questions to Ask Any List Service Before You Sign on With Them
If you publish an e-mail newsletter, or “e-zine,” you’ll need to sign on with a list service (or “listserve”) to manage your subscriber list. There are many types of listserves out there, so here are some guidelines to help you choose one that’s right for you.
Staying Connected With Free Internet Service
Question: Carey, I bought a computer through PeoplePC, so I get their service included for 3 years. I have been having trouble staying connected through them and so am currently trying a free trial AOL disc. I don’t even know where your site came from that showed up on my computer all of a sudden and I don’t know if I will ever be able to find you again. I was downloading music from WinMX and at the same time checking something on eBay and still got disconnected.
Top Ten Pricing Potholes Service Professionals Often Fall Into
These issues have happened to us every now and then. Unfortunately, they are rampant in certain industries, like IT or engineering consulting. These people tend to perform tasks for a price and often end up being traded like sacks of potatoes.
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? — Peter Q.
Everything You Need to Know About Customer Service
Drive down any street; on both sides are businesses competing for your dollars. They have their beckoning signs, their displayed inventories, their trained employees, their promotional strategies all focused on luring the customer and making the sale. If they fail to capture sufficient customer interest and enough dollars, the business dies.
Have You Registered Your Service Mark?
First of all what IS a “service mark?” Well, a trademark applies to goods or products (such as a car or a washing machine) while a service mark refers to services (like coaching, transportation and storage, or legal work).
No Money Promotion that Quadruples Product and Service Sales in Four Months
Better than such offline promotion as press releases, talks, or book reviews? Better than search engine placement, banner ads, ezines and news groups? Yes! The number one way to promote your self and your products is through informational how-to articles that you send to hundreds of opt-in ezines, announcement groups, and Web sites.
Self-Service Requires People To Deliver Full Benefit
Convenience is a major reason why people use the Web. It’s faster and more efficient than getting in the car or picking up the phone. Many organizations see the Web as a self-service environment where labor costs can be reduced. Self-service and convenience are not always in sync. Where that happens, nobody benefits.
Low Product or Service Sales? Know your Thirty-Second Tell and Sell
How would you like to have countless people clamoring for your products and willing to visit your Web site to buy them? Most entrepreneurs wait until their Web site is designed before they think about marketing their products on it. What a shame! Maybe you’ve said, “My product is about….” You mention the features such as tips in a book or fast delivery within 3 days. These describe the product, but don’t give your visitor a reason to buy.